Call queue Structure
Base Attributes
| Attribute | Type | Example |
|---|---|---|
|
id The ID of the call queue |
Integer | 1 |
|
name The name of the call queue |
String | The sales queue |
Extended Attributes
| Attribute | Type | Example |
|---|---|---|
|
periodic_announce_frequency How frequently should the periodic audio file be played to callers |
Integer | 10 |
|
wrapuptime How long after a call before an extension is available again |
Integer | 10 |
|
member_timeout How long to ring a member before considering it to be unavailable |
Integer | 30 |
|
ring_busy_members Should members ring even if they're already on another call? |
Boolean | true |
|
maximum_size The maximum number of callers in the call queue |
Integer | 30 |
|
strategy The strategy to use for routing calls to members |
String | ringall |
|
max_wait_time The maximum length of time to stay in queue before going to the no answer destination (seconds) |
Integer | 300 |
|
play_ringing Whether or not to a play a ring tone rather than music on hold |
Integer | true |
|
created_at The time the queue was created |
Time | |
|
updated_at The time the queue was updated |
Time |
Expansions
Expansions are embedded structures of other objects that are related to the structure that you're viewing. Which expansions are returned by a specific action are shown on that action's documentation however some actions allow you to choose which expansions are returned.
| Attribute | Type | Example |
|---|---|---|
|
pre_queue_audio_file The associated audio file to play when callers enter the queue |
Hash | Uploaded file structure |
|
post_queue_audio_file The associated audio file to play when callers when they leave the queue |
Hash | Uploaded file structure |
|
periodic_audio_file The associated audio file to play periodicly to callers when they're in a queue |
Hash | Uploaded file structure |
|
noanswer_destination The associated no answer destination |
Hash | |
|
members An array of all members in this call queue |
Array | Member structure |